Patient Ratings & Reviews
Build trust with verified reviews and feedback
Collect verified patient reviews right after patients visit your practice. Jane makes it easy to track feedback so you can understand performance and opportunities.
Overview
Make the most of patient ratings and reviews
Collect feedback automatically after appointments and track your performance to see what your patients love and discover new ways to improve.
Here’s what sets Jane’s ratings and reviews apart:
- Automatically request reviews after visits
- Request feedback for specific treatments and providers
- Create custom reports to track ratings and reviews
- Keep all patient feedback in one, secure place
Benefits
Use your patient feedback to help grow your clinic
Automatically collect, manage, and track patient reviews without adding extra steps to your workflow.
Automation
Get a steady stream of great reviews
Automatically send review requests after appointments so you can gather feedback regularly, without adding extra work to your day. No emails. No phone calls. No chasing people down.
Patient Experience
Make leaving reviews quick and easy
We’ve designed a frictionless review process so patients can leave a rating as well as optional feedback in just a few clicks. That means your clinic gets more responses with less work.
Reports
Track your clinic’s performance
Stay on top of your performance with a clear view of ratings and reviews in your dashboard. Plus create custom reports to better understand patient feedback and identify new opportunities.
Google reviews
Help grow your online reputation
Great reviews make a strong first impression. With our Google Review integration, you can choose to ask patients to leave public reviews and help build your clinic’s visibility online.
Testimonials
Loved by 240k+ practitioners
We built Jane to ease the admin load, and practitioners have noticed. With a 4.8-star rating on Capterra and 450+ reviews, Jane is trusted by clinics like yours every day.
Choosing Jane will not only help you grow your business, but also increase your time, flexibility, and give you a clear pulse on what’s going on in your practice. Jane’s success lies in its simplicity. Jane takes out all the distractions I had with my previous software.
Courtney G., Chiropractor
Resources
Access thoughtful resources for managing your practice
Article
3 Super Easy Ways to Improve Your Google Business Profile
Turn your profile into a powerful first impression. Simple updates can boost visibility and attract more patients.
Article
Improve Patient Experience with Simple Moments of Delight
Improve patient experience with small, thoughtful touches. Build loyalty through moments that matter.
Guide
Patient Feedback: Setting up Ratings and Reviews
A step-by-step guide to setting up Ratings & Reviews. Customize when and how you collect patient feedback.
Why Jane
Designed for the way you provide care
Less admin, more time
Jane’s all-in-one, easy-to-use software reduces admin so you can focus on doing your most impactful work.
Flexible by design
We know every practice is different. Jane was built to meet the unique and changing needs of your business.
Better patient experiences
Jane makes it easy for patients to keep up with their care, creating great experiences time and time again.
Helpful human support
When you join Jane, you get an expert team and community of helpful people committed to your clinic’s success.
Frequently asked questions
Your messages are always available in the Jane’s Patient Portal and in the Jane for Clients mobile app. They can view message history and shared documents whenever they need to, without adding extra work for your team.
Yes! You set custom review preferences based on appointment type, practitioner, and location.
Absolutely. You can customize request triggers based on visit, whether it’s for a patient’s first session or for ongoing appointments.
Reviews are only requested after completed appointments, helping ensure feedback is accurate, relevant, and based on verified patient experiences.
Yes. Patients can choose to share their experience publicly on Google, which helps you grow your clinic’s online presence and reputation.
You can view ratings and feedback all together, right in Jane, making it easy to track performance, patterns, and opportunities to improve your patient care.
Jane’s Ratings & Reviews feature is only available with our Thrive plan. Check out our plans and pricing to see which plan is right for you. You can easily change plans anytime.
Get started
Run your practice with Jane
Ready to make the day-to-day feel easier? Jane is here to help.