Secure messaging
Communicate with patients confidently
Check on progress, provide updates, and manage requests right in Jane. Secure messaging keeps patient conversations organized, protected, and out of your personal inbox.
OVERVIEW
Keep patient messages out of your personal inbox
Secure messaging bridges the gap between sessions while keeping sensitive health information private. It’s a smooth extension of the care you provide.
Here’s what sets Jane’s secure messaging apart:
- Fully encrypted and HIPAA, PIPEDA, and GDPR-compliant
- Real-time read receipts that show when messages are opened and read
- A secure patient portal for easy patient access to messages and care
Benefits
Provide your patients with a secure way to connect
Secure Messaging is built right into Jane, so it’s easy for you and your patients to stay in touch while keeping all of your records securely organized in one place.
Compliance
Keep your messages private
Every message and file you send in Jane is encrypted and stored securely, meeting the requirements for HIPAA, PIPEDA, and GDPR. No need for external email or chat tools that put privacy at risk.
Workflow integration
Communicate throughout your workflow
Send a quick follow-up, share a document, or check in — all without leaving your Jane account. Secure Messaging connects directly to your client profiles and charts, so your communication is logged and organized automatically.
Patient experience
Meet patients where they are
It doesn’t matter if your patients are at home or on the go. They’ll receive secure emails and push notifications about new messages and can reply instantly via the Jane Mobile App for Clients or their browser-based portal.
File attachments
Share what matters, instantly
You and your patient can share files directly within a conversation. Upload treatment plans, documentation, or exercises in seconds. Everything is securely linked to your client’s record and available for easy reference later.
Engagement & care
Achieve better patient outcomes
Better communication leads to better overall care. Use messaging for ad-hoc scheduling requests, checking in on progress between visits, or providing reminders.
How it works
Keep conversations
secure and simple
1. Start a conversation
Enable secure messaging and send a conversation from the patient profile. No setup or separate login required.
2. Share information securely
Send notes, documents, or care plans directly from your chart or files tab. Everything stays encrypted and visible.
3. Patient receives a notification
Clients receive a secure notification to view and respond from their Jane account. You’ll see messages appear instantly in your inbox.
4. Everything stays together
Messages automatically link to the client’s record, so your communication, documents, and treatment history are in one place
5. Track communications
Track conversations with read receipts and stay organized with unread message counts.
Testimonials
Loved by 240k+ practitioners
We built Jane to ease the admin load, and practitioners have noticed. With a 4.8-star rating on Capterra and 450+ reviews, Jane is trusted by clinics like yours every day.
Resources
Access thoughtful resources for managing your practice
Article
HIPAA Compliance
Learn about HIPAA compliance and why secure portals are the gold standard for protecting patient communication.
Guide
Getting started with Secure Messaging
Learn how to enable Secure Messaging, set permissions, and connect with clients.
Community
Share and learn with fellow practitioners
Connect with other practitioners using Secure Messaging and share tips and ideas.
Why Jane
Designed for the way you provide care
Less admin, more time
Jane’s all-in-one, easy-to-use software reduces admin so you can focus on doing your most impactful work.
Flexible by design
We know every practice is different. Jane was built to meet the unique and changing needs of your business.
Better patient experiences
Jane makes it easy for patients to keep up with their care, creating great experiences time and time again.
Helpful human support
When you join Jane, you get an expert team and community of helpful people committed to your clinic’s success.
Frequently asked questions
Secure Messaging is included in all Jane plans at no extra cost.
It is. Secure Messaging meets HIPAA, PIPEDA, and GDPR standards for health information privacy, so your conversations with patients stay protected.
It’s your call. You decide when to start and close message threads, how patients can reach you, and how you get notified of new messages by adjusting your messaging preferences in Settings.
Yes, you can easily and safely send treatment plans, progress photos, and other helpful documents through Secure Messaging. They’ll be easily accessible for your patients in their patient portal or the Jane for Clients mobile app.
If patients add patient contacts to their Jane account, you can directly message with family members who might be managing care for someone else.
Your messages are always available in the Jane’s Patient Portal and in the Jane for Clients mobile app. They can view message history and shared documents whenever they need to, without adding extra work for your team.
Yes, messages are linked to patient profiles, so everything stays in one place and is easy to reference when you need it.
Connect with us
Run your practice with Jane
Ready to make the day-to-day feel easier? Jane is here to help.